Frequently Asked Questions
How long does delivery take?
UK orders are typically delivered within 3–7 business days. International orders may take longer depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our Shipping Policy for current thresholds and details.
How do I track my order?
Once your order has been dispatched, you'll receive a tracking email with a link to follow your delivery.
What if my item arrives damaged?
We're sorry to hear that. Please contact us at plaxservices1@gmail.com with your order number and a photo of the damage and we'll make it right.
Can I return my order?
For eligible online purchases, you have 14 days after delivery to notify us that you wish to cancel, followed by another 14 days to return the goods. Your statutory rights regarding faulty goods remain unaffected. Please see our Returns & Refund Policy for full details.
Are Plax products covered by a warranty?
Your statutory rights under the Consumer Rights Act 2015 apply to all purchases. Contact us if you experience any issues.
How do I contact support?
You can reach our team via our Contact & Support page or by emailing plaxservices1@gmail.com.